Support
Tell us the request you ran, what you expected, and what happened instead. Please remove sensitive customer data before sharing screenshots or sample payloads — and never send us a token.
Send us an email
This opens your mail app with a useful subject line already filled in. Include the exact error text and approximate time and, if the output looks wrong, a small non-sensitive example of the payload.
Email supportMost answers are two clicks away
Before you write in
These four cover most of what reaches our inbox.
My import returned fewer rows than the API has
The upstream endpoint may be paginating. Use the API request builder to configure page-number, offset, next-URL, or cursor pagination. Set a maximum page count and confirm the response path is correct.
A column I expected is missing
Either it was unticked in the explorer, or it does not exist on the records that came back. Run JSON_SCHEMA() on the payload to see every path the response actually contains.
My row count exploded
You are in rows mode with a nested array. Switch to join or json if one row should mean one record.
A formula shows a #ERROR! I cannot read
Hover the cell for the full message — ours always start with JSON for Sheets:. If it does not, the error is coming from Sheets itself, usually a spill conflict with existing content.
We will never ask for a secret
JSON for Sheets support will never ask for your password, an API token, a payment card number, or a database key. If a message claiming to be from us does, it is not from us.
Accessibility
If a disability makes JSON for Sheets or this support process hard to use, email us and tell us what accommodation would help. We will work with you directly.
Billing, plans, and cancellation
For subscriptions, invoices, payment methods, cancellation, or refunds, email jacob@codeprint.io. Include the Google account email associated with JSON for Sheets. · Billing questions →